License Details Dongle ID to "D" Number Translator?

[tcookson]

I'm supporting a client with a 5 server GeoSCADA system (2 hot-standby SCADA pairs and a 5th Virtual ViewX server), all virtualized on a vSphere cluster.  One of the servers seems to see a dongle, but it's not licensed for hot-standby.  I'm thinking it grabbed the Virtual View X key by mistake.

Is there a way to cross reference from the License Details ID field (see below) to the "D" number on the physical dongle label to verify what's plugged in where?  It'll save a few hours of driving between sites if we can verify from within the SCADA guest VMs without visiting the actual hardware.

If anyone has a trick to uniquely tag USB keys for VMWare (either Workstation of vSphere), that would be super helpful as well.  Having multiple "Rainbow USB UltraPro" devices to add/remove from the right VMs causes endless confusion.  Being able to label them "SCADA 1 UltraPro", "SCADA 2 UltraPro"... would be so much nicer.

[sbeadle]

I recommend you contact support to "cross reference from the License Details ID field to the "D" number on the physical dongle label". This information is not public.

[AdamWoodlandToo · Accepted solution]

The S and D just means that when that licence was first issued it was a software file or a physical dongle. If you swap the media later through the licence/support teams the allocated id stays the same. As Steve mentions if you need info on what that licence means you need to have a chat with SE support.

How old are these systems? 15+ years ago (pre SE) the "allow server to hot-standby" was an option on the licence, but since then it was implied on any server licence. A fair few years back I was working on an old system which didn't have that option enabled but the licence had been recently updated, so it was just a quick chat with support to get them to issue another update now with hot-standby enabled. I figure it was just missed as it was an obscure setting they don't touch these days.

If a dongle is installed it will take precedence over any configured software key. You can disable the dongle via Windows Device Manager if you want to try the software licence, although in Geo SCADA 2023 in the same licence UI you have in your screenshot you have a new drop-down box that allows you to manually choose source (or Registry setting at HKLM\Software\Schneider Electric\ClearSCADA\DB\LicenceSource but need to restart DBServer yourself)

Technically as the VVx soft licence is client licences only I believe, it is possible (but probably not recommended!) to have the VVx client licences set in "Configure Connections" UI and a different licence on the Licence UI of the Server Icon. They are different Registry settings behind the scene read by different processes for different means, just the file is shared purpose.

Hopefully that helps a little!