[Imported] SMS alarm texting in virtual environment

[sbeadle]

>>Message imported from previous forum - Category:ClearSCADA Software<<
User: Industrial951, originally posted: 2019-04-18 18:26:48 Id:412
Hello,
I am looking for some guidance on what hardware to use regarding SMS alarm texting. We have a hot pair standby in a virtual environment. What are my options for an SMS modem that will work with ClearSCADA? I'm assuming it will have to be some type of network based SMS modem and not a serial based one.

[sbeadle · Accepted solution]

>>Responses imported from previous forum

Reply From User: dmercer, posted: 2019-04-22 23:31:36
I've used the Maestro M100 and the Intercel Ultra eSAM in the past for SMS from ClearSCADA. The Maestro is serial and the Intercel uses ethernet.

Reply From User: JesseChamberlain, posted: 2019-04-23 02:32:45
We have a resource center page with some relevant info [here](https://tprojects.schneider-electric.com/telemetry/display/CS/SMS+Alarm+Redirection "here").

Reply From User: adamwoodland, posted: 2019-04-28 22:29:50
Also some telcos provide an email address you can send to that translates email to SMS, some telcos provide this for free, some don't.

That email to SMS solution typically provides much more flexibility in virtual environments as you don't need to worry about a physical device, and also is typically better from a security point of view as you have one less interface into your system and what is being sent can be audited properly.

Reply From User: GregYYC, posted: 2019-05-09 13:49:24
[at]adamwoodland said:
Also some telcos provide an email address you can send to that translates email to SMS, some telcos provide this for free, some don't.

That email to SMS solution typically provides much more flexibility in virtual environments as you don't need to worry about a physical device, and also is typically better from a security point of view as you have one less interface into your system and what is being sent can be audited properly.

I second this opinion! Attaching physical equipment to a virtual world is clunky, requires additional software and can be challenging in a HA cluster environment. It's possible, but usually requires some finesse.

If you can leverage SMS via email, the solution will be easier to manage and troubleshoot.

Reply From User: geoffpatton, posted: 2019-05-09 14:07:02
keep in mind that email to SMS does not support acknowledging alarms.

Reply From User: BevanWeiss, posted: 2019-05-13 00:46:48
There are a number of AT over Ethernet compatible SMS Paging Modems now available.
The Intercel eSAM and eSAM Ultra are such.
We've also tested the Robustel R3000 with success (which also has the benefit of being a dual SIM modem).