Crystal Reports failed to Export @GS2022 March Upgrade

[BGedco2022]

Export report request failed @Geo SCADA Expert 2022

Hello everyone,

Our client, recently upgraded to GEO SCADA Expert 2022 from relese to March version

but the system was failed in exporting any crystal report

Export report request failed - Failed to export report, Could not load file or assembly 
'NLog, Version=4.0.0.0, Culture=neutral, PublicKeyToken=5120e14c03d0593c' or one of its dependencies. 
The system cannot find the file sp... (01/05/2023 08:00:00) Schedule Action

We've applied the suggest solution https://community.se.com/t5/EcoStruxure-Geo-SCADA-Expert/Crystal-Reports-will-not-Export-follow-GS20...  but it did not resolve it

What does this mean? how can we resolve that?

Appreciate any help 

Thanks in advance 

[BGedco2022]

Hello everyone,

Our client, recently upgraded to GEO SCADA Expert 2022 from relese to March version

but the system was failed in exporting any crystal report

Export report request failed - Failed to export report, Could not load file or assembly 
'NLog, Version=4.0.0.0, Culture=neutral, PublicKeyToken=5120e14c03d0593c' or one of its dependencies. 
The system cannot find the file sp... (01/05/2023 08:00:00) Schedule Action

We've applied the suggest solution https://community.se.com/t5/EcoStruxure-Geo-SCADA-Expert/Crystal-Reports-will-not-Export-follow-GS20...  but it did not resolve it

What does this mean? how can we resolve that?

Appreciate any help 

Thanks in advance 

[AndrewScott · Accepted solution]

The error message indicates that a file (a .NET assembly) is either missing or the wrong version. The file is "C:\Program Files\Schneider Electric\ClearSCADA\NLog.dll" or one is its dependents.

Have you tried repairing the installation (from "Programs and Features" in Windows Control Panel)?

[BGedco2022]

We've found NLog was missing as you suggested, therefore, We reinstall the GS2022 and worked just fine

Thanks @AndrewScott