When Running reports you receive the error "Unable to connect to the Continuum database. Please enter the connection password".

[Product_Support]

Issue

This typically happens after upgrading Continuum on a workstation that uses add-on reporting. When attempting to run the reports this error pops up.

Environment

Continuum Environment with reporting requirements

Cause

ODBC settings altered on the upgrade.

Note:

No password checking is performed by this screen. The password is only saved.

When you subsequently launch Continuum Reports, the password will be used to

connect to the Continuum Database. If the password is incorrect, or entered

incorrectly, an ODBC error screen will appear when it tries to connect using the

invalid password. In this situation, re-run the “Reset_Password.bat” batch file to

re-enter the default Continuum DB password.

Note:

No password checking is performed by this screen. The password is only saved.

When you subsequently launch Continuum Reports, the password will be used to

connect to the Continuum Database. If the password is incorrect, or entered

incorrectly, an ODBC error screen will appear when it tries to connect using the

invalid password. In this situation, re-run the “Reset_Password.bat” batch file to

re-enter the default Continuum DB password.

Resolution

The password needs to be re-entered.

No password checking is performed by this screen. The password is only saved.

When you subsequently launch Continuum Reports, the password will be used to

connect to the Continuum Database. If the password is incorrect, or entered

incorrectly, an ODBC error screen will appear when it tries to connect using the

invalid password. In this situation, re-run the C:\Program Files\Continuum_Reports\Reset_Password.bat batch file to

re-enter the default Continuum DB password. (i.e. Andover97)