Issue
When attempting to register a Sigma CE device, the 16-digit unlock code is not accepted.
Product Line
Satchwell BAS & SigmaEnvironment
- Sigma CE
- Sigma PE
Cause
The unlock code is not recognized due to incorrect formatting during input. Specifically, the required spaces between each set of four characters in the 16-digit code are often omitted.
Resolution
When entering the unlock code, ensure that it is formatted correctly with spaces between every four characters.
✅ Correct Format Example:
B6E8 1234 0789 7AB4
❌ Incorrect Format Example:
B6E8123407897AB4
Failure to include spaces will result in the unlock code being rejected.
