Issue
When trying to connect to a Sigma system from SmartStruxure an "Unable to load SigXmlExport.dll" error message is displayed.
Product Line
EcoStruxure Building Operation, Satchwell Sigma
Environment
- SmartStruxure Enterprise Server version 1.5
- Sigma 4.08
Cause
The Sigma to StruxureWare Support files have not been installed to the Sigma installation.
Resolution
- Download the Sigma To StruxureWare Building Operation Support Program from the Exchange Download Center. This additional software allows a Sigma Release 4.08 installation to respond to data import requests from SBO 1.5 and takes Release 4.08 to Build 3.46.66
- On the existing Sigma 4.08 Sigma server PC, run SigmaSBOSupportSetup.exe and install the software to completion. There is no need to stop Sigma clients or the server.
