Issue
The supported operating systems for Sigma 4.08 are not clearly documented in the official product documentation, leading to confusion during installation and deployment.
Product Line
Satchwell BAS & Sigma
Environment
Satchwell Sigma
Cause
The official documentation has not been updated to reflect the expanded list of operating systems compatible with Sigma 4.08, particularly in scenarios involving integration with EcoStruxure Building Operation (SBO/EBO).
Resolution
Sigma 4.08 support varies depending on the build version and its role within the system. Below is a breakdown of supported operating systems based on usage context and build version:
1. Sigma 4.0.8.57 (Front-End User Interface)
Supported Operating Systems:
- Windows XP Professional SP3
- Windows 7 Professional
- Windows 7 Ultimate
- Windows Server 2003
- Windows Server 2003 R2
- Windows Server 2008
- Windows Server 2008 R2
2. Sigma 4.0.8 (Builds 80–89) – Engineering Tool for Sigma Transitioned into SBO/EBO
Supported Operating Systems:
- Windows XP Professional SP3
- Windows 7 Professional
- Windows 7 Ultimate
- Windows Server 2003
- Windows Server 2003 R2
- Windows Server 2008
- Windows Server 2008 R2
3. Sigma 4.0.8 (Build 104 Onwards) – Engineering Tool for Sigma Transitioned into SBO/EBO
Supported Operating Systems:
- Windows XP Professional SP3
- Windows 7 Professional
- Windows 7 Ultimate
- Windows Server 2003
- Windows Server 2003 R2
- Windows Server 2008
- Windows Server 2008 R2
- Windows 10 (only when part of an SBO/EBO installation)
- Windows Server 2012 (only when part of an SBO/EBO installation)
Note: Support for Windows 10 and Windows Server 2012 is confirmed by R&D and applies only when Sigma is integrated within an SBO/EBO system.
⚠️ Important Notice
Sigma is not supported in EBO 2022 and later.
To continue supporting Sigma devices, you can implement a multi-version system:
- Keep Enterprise Servers with Sigma devices on Building Operation 3.2.
- Add a Building Operation 2022 or later Enterprise Central
- Upgrade the rest of the system to Building Operation 2022 or later.
You will not be able to upgrade EcoStruxure Building Operation servers that contain unsupported protocols, objects, or devices. Attempting to do so will result in failed upgrades or loss of functionality.
