Issue
Sigma parallel port dongle or USB dongle upgrade to software license
Product Line
Satchwell Sigma
Environment
Sigma version 4.08
Cause
It is difficult to purchase computers with parallel ports.
With the use of virtual computer operating systems, USB ports may not be available either.
∴ A different type of Sigma licensing will be required.
Resolution
Please note:
EBO 3.x has now entered into its limited support period with Sigma support coming to an end, this free of charge service, provided by PSS in good faith, will no longer be available from the 1st May 2024.
Any remaining Sigma systems will need to continue to use their current licensing method or be upgraded to EBO.
Product Support can arrange for an upgrade from your existing parallel port or USB type Sigma dongle to a Building Operation software license entitlement for Sigma 4.0.8.
Sites running Sigma software 4.07 or older where support for software licensing isn't available need to be upgraded to Sigma version 4.08.57 or later to use the software option.
Sigma Software license type availability is documented on page 8 in the Sigma 4.08 release note.
For engineers using Sigma 4.08:
The Building Operation Evaluation License, available from the Schneider Electric Download Center, will unlock the Sigma 4.08 for testing etc for the period of the Evaluation License (maximum 3 months or until the expiry of the downloaded license).
Unlock Sigma software using the Building Operation Evaluation License.
To install the software licensing option for Evaluation License: -
- Stop the Sigma server service.
- Install Building Operation License Administrator.
- Add Evaluation License file to the Building Operation License Server.
- Start the Sigma server service.
- Sigma should now be licensed.
For customer sites using Sigma 4.08:
To reduce the Sigma system downtime, Install the Building Operation License Server version 1.6 or later. (it is recommended that the latest available version of the Building Operation License Server compatible with the computer's operating system is used).
Dongle Upgrade Procedure:
- Download the Sigma Dongle Replacement - Required Data 2020 form.
- Complete the cells that are highlighted/filled in blue.
- Open a case with your local support team..
- Supply the completed spreadsheet.
- The Product Support representative that is assisting you with your license upgrade, will contact you and provide the address and details where to send the site's Sigma dongle.
- Once the dongle has been received a software license will be ordered and then the software license entitlement for Sigma will be sent to you.
- If the site is a standalone Sigma site, Product Support will need to get approval from the regional category manager before escalating for the software license.
To install the software licensing option for Sigma 4.08: -
- Stop the Sigma server service.
- Install Building Operation License Administrator.
- Add the entitlement to the Building Operation License Server.
- Start the Sigma server service.
- Sigma should now be licensed.
Note: If your current Sigma dongle contains Remote Alarm Manager licensing, Remote Alarm Manager does not support the Building Operation license server option. The USB dongle can still be used or a TAC license server type license can be used instead of the dongle.
