Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

Sigma IC3-Modbus – IP Modbus Devices Fail to Respond

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • Sigma IC3-Modbus – IP Modbus Devices Fail to Respond
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • CraigEl
    CraigEl
  • sesa139513
    sesa139513
  • sesa125819
    sesa125819
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Start a Topic
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
1397 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

Sigma IC3-Modbus – IP Modbus Devices Fail to Respond

Picard Product_Support
‎2018-09-06 09:11 AM

Last Updated: Administrator CraigEl Administrator ‎2025-10-12 10:15 PM

Issue

Communication with IP Modbus devices fails. Only the first configured Modbus server responds; subsequent servers do not.

Product Line

Satchwell BAS & Sigma

Environment

  • Sigma IC3-Modbus
  • Modbus TCP/IP Devices

Cause

The IC3-Modbus is configured to poll multiple IP Modbus servers. However, only the first server in the configuration communicates successfully. This is due to how the Gateway.txt file is structured and interpreted.

Resolution

The IC3-Modbus uses a Gateway.txt file to define:

  • General setup parameters
  • A list of Modbus IP servers
  • Registers to be polled

Important:
Sigma object numbers must be sequential in the list for proper communication.


Gateway.txt File Structure

Each line in the register section follows this format:

SigmaObject, ControllerAddress, ModbusCommand, RegisterAddress, PollInterval, ObjectCount, MinValue, MaxValue, AlarmSuppressFlag

Example Entries:

; Read a single 16-bit register
51,1,4,062,1,1,0,0,0

; Read three consecutive 16-bit registers to objects 52–54
52,2,4,065,1,3,0,0,0

; Read two 16-bit registers as swapped 32-bit float
78,2,3,120,1,0x1302,0,0,0
 Input Object Fields:
  1. Sigma Object Number
  2. Controller Address
  3. Modbus Command (3, 4, 16, 144)
  4. Register Address
  5. Minimum Polling Interval (seconds)
  6. Number of Consecutive Objects (inputs only)
  7. Minimum Value (outputs only)
  8. Maximum Value (outputs only)
  9. Alarm Suppression Flag (optional: 0 = show, 1 = suppress)

Sample Input Object List:

52,1,3,0x804,1,0x1102,0,0,0
54,1,3,0x808,1,0x1102,0,0,0
56,1,3,0x80C,1,0x1102,0,0,0
...
 Sample Output Object List:
111,1,144,0,1,1,0,100,0
112,2,144,0,1,1,0,100,0
113,1,16,4,1,1,1,30,0

IP Address Mapping

The controller-to-IP mapping is defined at the end of the file:

; Controller Address, IP Address
1,10.158.100.114
2,10.158.100.205

⚠️ Note: Serial communications will ignore this table.


Key Takeaways

  • Ensure only one IC3-Modbus controller is polling a given Modbus TCP slave.
  • Maintain sequential Sigma object numbers in the Gateway.txt file.
  • Use correct Modbus command codes and register formats.
  • Validate IP address mappings for each controller.
Labels (1)
Labels:
  • Satchwell BAS & Sigma
Tags (3)
  • Find more articles tagged with:
  • 17358
  • CraigEllis25
  • ic=modbus
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

You’ve reached the end of your document

WHAT’S NEXT?

Ask our Experts

Didn't find what you are looking for? Ask our experts!

My Dashboard

Check out the new Feeds and activities that are relevant to you.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore