Issue
When using a BAS terminal connected to a PIU (Protocol Interface Unit), users may encounter unexplained system messages such as:
“Message No. 19920 not available. Please contact Product Support.”
These messages indicate that the terminal received a system message from the PIU that is not defined in the local Messages.ini file.
Product Line
Satchwell BAS & Sigma
Environment
BAS PIU and Sigma Pre-release 4 System Messages
Cause
The Messages.ini file used by the BAS terminal has a maximum size limit of 64KB. Due to this constraint, not all possible PIU error messages are included by default. As a result, some messages—especially those from less commonly used subsystems—may be missing.
Message Number Ranges by Subsystem
Below is a breakdown of message number ranges associated with various subsystems:
| Subsystem | Message Range |
|---|---|
| BAS | 1 – 10499 |
| SNP Gateway | 10500 – 10999 |
| CHUBB Remote Access | 11000 – 11499 |
| CEGELEC | 11500 – 11999 |
| OTIS | 12000 – 12499 |
| CCURE | 12500 – 12999 |
| WORMALD | 13000 – 13499 |
| ASIC | 13500 – 13999 |
| SIMPLEX | 14000 – 14499 |
| CARRIER DATAPORT | 14500 – 14999 |
| EXPRESS LIFT | 15000 – 15499 |
| CARDKEY | 15500 – 15999 |
| Mitsubishi | 16000 – 16499 |
| Liebert | 16500 – 16999 |
| IMPACC | 17000 – 17499 |
| YORK | 18000 – 18499 |
| AUTOFLAME | 19000 – 19100 |
| AUTOMETERS | 19100 – 19199 |
| MITSUBISHI PLC | 19200 – 19299 |
| SIEBE MICRONET | 19400 – 19499 |
| CROWCON | 19500 – 19599 |
| MNI (MicroNet Interface) | 19700 – 19799 |
| Colt OPV | 19800 – 19899 |
Resolution
To resolve missing message errors:
-
Obtain the full message list:
- A more complete set of BAS error messages is available in the
messages.docattachment.
- A more complete set of BAS error messages is available in the
-
Update the
Messages.inifile:- Copy the relevant section from the full message list.
- Paste it into the
C:\Bas\Data\Messages.inifile. - Ensure messages are inserted in correct numerical sequence.
-
File Size Limitation:
- The updated
Messages.inifile must not exceed 64KB. If necessary, prioritize messages relevant to your system configuration.
- The updated
Example
If your system uses MODBUS and you encounter message 19920, locate the MODBUS section in the full message list and add it to your Messages.ini file.
