Sigma - Editing Objects is Very Slow and the Object File Shows Zero Bytes

[Product_Support]

Issue

Users experience significant delays when editing Sigma objects. After editing, the object file appears as zero bytes, and the system behaves similarly even when skipping upload/download steps.

Product Line

Satchwell BAS & Sigma

Environment

Satchwell Sigma

Cause

The issue stems from a misconfiguration of the Sigma server. Specifically, the system was incorrectly set up as a remote Sigma client, even though the client and server were running on the same machine.

Resolution

To resolve the issue:

1. Verify Sigma Client Configuration
   Launch SetupSvr.exe located in C:\Sigma\Bin\.

2. Check Client Type

   • If the machine is running both the Sigma client and server, ensure the "This Computer" checkbox is ticked.

     

   • If the Sigma client is remote (on a different machine), untick the checkbox and enter the IP address or machine name of the Sigma server.

     

3. Apply Correct Configuration

   • For local clients, ticking the checkbox ensures proper communication and object file handling.
   • For remote clients, entering the correct server details ensures stable editing and file integrity.