Issue
After upgrading Remote Alarm Manager 1.2 to 2.0 none of the settings site specific configuration is carried over and Remote Alarm Manager can't detect the license.
Environment
Sigma 4
Remote Alarm Manager 2.0
Cause
The site has upgraded Remote Alarm Manager through several iterations over time, versions of Remote Alarm Manager prior to version 1.001 stored site configuration data with the source system data. For example in the C:\Sigma\Data\Remote Alarm Manager\ folder, current versions typically store the data by default in:-
- For Windows XP - C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager.
- For later operating systems - C:\ProgramData\Schneider Electric\Remote Alarm Manager.
Resolution
There are two possible ways to resolve the issue:-
-
After installation of the software run the Computer Configuration utility (this runs by default) and deselect (uncheck) the Windows
Common Application Data checkbox on the "Data Location" tab and enter the path to the current Remote Alarm Manager data location. -
After Installing the software and running the Computer Configuration utility copy the setup.mdb and log.mdb files from the current location to the default location used by the software:-
- For Windows XP - C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager.
- For later operating systems - C:\ProgramData\Schneider Electric\Remote Alarm Manager.
