Remote Alarm Manager Settings Lost After Upgrade

[Product_Support]

Issue

After upgrading Remote Alarm Manager from version 1.2 to 2.0, site-specific configuration settings are not retained. Additionally, the software fails to detect the license.

Product Line

Satchwell BAS & Sigma

Environment

Remote Alarm Manager 2.0

Cause

The upgrade path included multiple version changes over time. Earlier versions (prior to 1.001) stored configuration data alongside source system data, typically in:

C:\Sigma\Data\Remote Alarm Manager\

Newer versions store data in OS-specific default locations:

• Windows XP:
  C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager

• Windows Vista and later:
  C:\ProgramData\Schneider Electric\Remote Alarm Manager

Resolution

There are two recommended methods to resolve this issue:

Option 1: Update Data Location via Configuration Utility

1. After installing Remote Alarm Manager 2.0, launch the Computer Configuration Utility (runs by default).
2. Navigate to the Data Location tab.
3. Uncheck the Windows Common Application Data checkbox.
4. Manually enter the path to the current Remote Alarm Manager data location.

   

Option 2: Manually Copy Configuration Files

1. After installation and running the Computer Configuration Utility:
2. Copy the following files from the current data location to the default location used by the software:
   • setup.mdb
   • log.mdb

Default locations:

• Windows XP:
  C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager

• Later OS versions:
  C:\ProgramData\Schneider Electric\Remote Alarm Manager

1.