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RPC Error When Running a Listview

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RPC Error When Running a Listview

Picard Product_Support
‎2018-09-06 01:21 PM

Issue

Running an ActivityEvent ListView with filter longer than one week (example - One MonthToNow).  Listview returns 13621 events. When trying to page down the list,  CyberStation locks up. There are 3 popup windows that occur in this order:

Error:
Continuum has detected an internal error. If you continue experiencing problem, it is recommended that you shutdown and restart Continuum. Reason Code: 4

ListView:
It is illegal to call out while inside message filter.

CONTIN~1:
The RPC Server is unavailable.

At this point CyberStation must be shut down via ContinuumProcesses.exe and then restarted.

Environment

CyberStation v. 1.81

Windows XP

 

Cause

RPC error occurs and CyberStation locks up when running a large listview.

Resolution

Increase Windows virtual memory for the workstation from the default value (set by Windows) to a custom size.

The "Initial Size (MB)" should be set to a minimum of 1000MB (per the CyberStation Installation Guide). For fastest performance do not set the Maximum Size (MB) to more than the amount of RAM. This will avoid using the hard disk for the virtual memory and RAM is faster than disk drives. If necessary to run the task, increase this setting beyond the amount of RAM.

To change the virtual memory settings open Control Panel. Then System>>Advanced tab>>Performance Settings>>Advanced tab>> Virtual Memory Change.

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