Notification report can't be written to file with Alarm "System alarm: File access error: sharing violation:"

[Mahmoud_Sayed]

Issue

EBO can't overwrite notification report file.

"System alarm: File access error: sharing violation:"

Product Line

EcoStruxure Building Operation

Environment

• Building Operation Enterprise Server
• Building Operation Enterprise Central
• Building Operation Workstation

Cause

Notification file is used by another program and "Uniqueness" paramter is set to "None" so EBO can't write on it, ex, Microsoft Excel opens the notification report. 

Resolution

1. Make sure that notification report is not used be another program, ex. Microsoft Word or Excel.
2. If the program locking the notification file is not known, Windows Resource monitor can be used to know which process is locking the file, as below:
   1. Press Windows key+R to open "Run" dialog box.
   2. In "Run" dialog box, write “resmon” and pres Enter.
   3. In Resource Monitor "CPU" tab, expand "Associated Handels" 
   4. In "Search Handels" box, write the notification file name.
   5. In "Image" tab, note the process name.
   6. To end the process which is locking the file, Right-click on the process and then click on “End Process”.
3. It is also possible to append or prepend a timestamp to the file name, so EBO can generate a new file each time.