Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
In Niagara Enterprise Server versions older than N4.9, the Niagara Service fails to start. Typically the service successfully starts when the 'plat installdaemon' is executed.
Product Line
TAC IA Series
Environment
I/A Series N4 Enterprise Server (earlier than N4.9)
Cause
The Niagara daemon fails to restart automatically after a server reboot
Resolution
For older Niagara versions, these are two workarounds that may work in some cases:
Option 1:
- Go to Start > Run > and type regedit
- Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
- With the control folder selected, right click in the pane on the right and select new DWORD Value
- Name the new DWORD: ServicesPipeTimeout
- Right-click ServicesPipeTimeout, and then click Modify
- Click Decimal, type '180000', and then click OK
- Restart the computer
Option 2:
Create a Task Scheduler task that calls the command "net", with the arguments "start niagara" five minutes after boot.
Alternative Solution (reported to work on Niagara older than 4.7):
There are two solutions to implement in the Niagara Service. Before performing the settings below you must first have NiagaraD successfully installed. After the computer has rebooted, manually install NiagaraD using 'Plat installdaemon'. Once the service is installed implement the two configurations below.
- Open Windows 'Services' and then double-click the 'Niagara' service to open the Niagara Service Properties window . You can select to delay the start of the Niagara Service which helps give Windows time to initialize before the service attempts to start.
- Set the recovery options on the 'Recovery' tab. It is recommended to set all three 'failure' options to 'Restart the Service'
