Image download from a Sigma Client.

[Product_Support]

Issue

How to configure Sigma images on a Sigma server so they can be downloaded by a Sigma client.

Product Line

Satchwell BAS & Sigma

Environment

• Sigma Images
• Firmware
• System Diagnostics

Cause

Image downloads are performed via Sigma System Diagnostics. However, images must first be manually loaded onto the Sigma server.

Resolution

1. Download the latest Sigma controller images from The Exchange portal.
2. Copy the image file to the Sigma server directory:
   C:\Sigma\Image
3. Launch the Sigma Client and open System Diagnostics.
4. Select ‘Node’ and enter the device number.
5. Go to Options → Download Files or press F6.
6. Choose the appropriate image file to download to the device.

   ⚠️ Important: Identify the controller type (V53 or ARM7) before selecting the image file.
   Mixing image and controller types is not supported.

   

7. To verify the image transfer:
   • On the Sigma server, click the Sigma Service icon
   • Select ‘Toggle Debug (on/off)’
   • Monitor the transfer status in debug mode