I/A Series R2 UNC Backup Fails with java.lang.NullPointerException

[Product_Support]

Issue

When attempting to back up an I/A Series R2 UNC (Niagara) station, the process fails and displays the following error:

*** BACKING UP: Station Name [192.168.x.x] ***  
FAILED: Station Name [192.168.x.x]: java.lang.NullPointerException

Product Line

TAC IA Series

Environment

I/A Series R2 UNC (Niagara) station

Cause

The error occurs because all available system threads are in use, preventing the backup operation from completing successfully.

Resolution

To resolve the issue:

1. Increase Thread Count

   • Open Admin Tool → Host → Edit File → System Properties.
   • Increase the thread count from 15 to 30.

2. Reboot the UNC

   • After updating the thread count, restart the UNC to apply changes.