Issue
Error 'Communications failure due to device not online' during personnel distribution
Environment
CyberStation
CX9900
CX9702
CX9680
ACX5720
ACX5740
ACX701
ACX781
Cause
By default CyberStation will try to speed up the personnel distribution as much as possible in order to expediently distribute all the card records to the controller.
There may be situations where the controller may be overwhelmed, 100MB NIC in the controller versus a 1Gig NIC in the Cyberstatom and by the amount of traffic caused by multiple CyberStations distributing multiple records simultaneously.
Resolution
Continuum contains some facilities available in the General Preferences window where adjustments can be made to throttle the personnel distribution.
Lines 12 and 13 are the settings used to throttle personnel distribution going to field devices such as ACX701 or ACX781
Lines 14 and 15 are used to throttle personnel distribution going to LAN controllers such as the CX9680 (NC2), ACX5740 (ACX2), CX9900 etc
The interval between personnel distribution is in milli seconds, a reasonable value to start at when issues are encountered is 50 milli seconds.
Ex. Line 15 change from 0 to 50
Increase by 25 milliseconds after that to get better results. Ex. 50, 75, 100
