Issue
Mobile Application account login is not working or the password has been lost.
Product Line
Security Expert
Environment
Security Expert Mobile Application (SX-MOB-IF)
Cause
Login is not working or the account password has been lost.
Resolution
The Mobile Application account password must be reset by the account holder. The only way this can be done is through the online form which sends an email with a reset link URL.
- On the login page of the Security Expert Mobile Application, select the Forgot your password link at the bottom of the page.
- Then type in the email address of your account and press the Send Reset Link button.
- An email will be delivered with a URL where the accounts password can be changed.
Mobile App Password Reset
This process is by design, Mobile Application accounts are not able to be reset from the backend or deleted. You must be able to receive these emails to be able to manage the Mobile Application account. Check spam filters if the emails are being blocked. If a password reset email is not being received then a new account will need to be created using a different email address.
