Issue
How do I cold start an NPR 2000?
Environment
Netplus Router - Model NPR-2000-C
Cause
Cold starting an NPR 2000 is a common troubleshooting technique to clear up a number of communication problems that may arise.
Resolution
- Open the front cover.
- Depress the Idisk holder (looks like a battery holder) so that the conductors short against each other.
- While holding that, press the small black button on the front left of the unit. 2 LEDs on the right will begin flashing and continue for about 20-30 seconds (more or less).
- When they stop and 2 LEDs to the right and left of them come on solid, press the black button again.
- If you did it right, the 4 LEDs will begin flashing back and forth.
- The NPR is now in boot state and requires a software restore via the serial port. You won’t be able to connect to the NPR via Ethernet since it is at boot and has no TCP/IP address.
