Forwarding Alarm Events via Email in Continuum

[Product_Support]

Issue

Need to send Continuum alarm messages to email addresses 

Product Line

Andover Continuum

Environment

Continuum Cyberstation

Cause

Alarm delivery required to remote users via email. 

Resolution

Please note this resolution is applicable to all versions of Continuum Cyberstattion and requires Microsoft Exchange or Outlook to send emails.  However, CyberStation version 2.xx does not necessarily require Microsoft Exchange or Outlook to send emails for alarm notifications. Instead, it is possible to configure an SMTP server on the network and use it to send alarm email notifications directly to the intended recipient.  Please refer to SMTP Email Alarm Configuration in Continuum 2.00 to 2.03 

Here are some requirements for forwarding Continuum workstation alarm events via email and paging:

• The Continuum workstations that have been designated primary and backup email and/or page handlers must have an email client such as Microsoft Exchange or Outlook.
• The email client application must communicate with an existing email server application, such as MS Exchange Server.
• The primary or backup email/paging workstation must be running Continuum at the time an alarm is generated.
• Each EventNotification object associated with the alarms that you wish to email or page must have its own email distribution list in the personal address book of the client email application using a specified naming convention as outlined in the table below.
• This email distribution list must be stored in the first address book shown in the list of available address books in the email client application. For example, if you create an EventNotification distribution list in the Personal Address Book in Microsoft Outlook, then the Personal Address Book must be the first one showing in the address list dropdown box when you open the Address Book.

How to Create an EventNotification Distribution List Note: The following steps are based on Microsoft Outlook. Other mail applications may have different menu names and choices but the general procedure is the same.
Step	Action
1	Open the Address Book for the email account on the Continuum workstation that will be providing the email/paging services. Your toolbar may have a button for this. If not, use the Address Book option of the Tools menu.
2	Select New Entry from the Address Book File menu.
3	Select the entry type Personal Distribution List and put this entry in the Personal Address Book.
4	In the Name field enter a name for the distribution list using the following format: For E-mail: ACC.name For Paging: ACC.page.name where name is the name of the EventNotification.
5	Add members (the email addresses or pager and service numbers of those to whom the notification of the alarm will be sent) to your personal distribution lists.
6	Set address book options so that the address book where your personal distribution lists are stored is the first one to be searched when sending emails or pages.