Field Bus controller shows its version number as 0.000000

[Product_Support]

Issue

Field Bus controller shows its version number as 0.000000.

Learn controllers from comm port is very slow and fails when reloading the controller. Updating the firmware will not fix this problem.

Product Line

Andover Continuum

Environment

• Cyberstation 1.74 above
• i2 controllers
• B3 controllers

Cause

There are many reasons that will cause the i2 and B3 controllers show their version number as 0.0000000

1. Wireless network enabled or Multi-Network card enabled on the machine.
2. Database snatched from Flash RAM after power-cycle does not match to the Continuum Database
3. Some controllers with special firmware (Such as B38XX-V with 4.501043) have points referenced by other controllers, this will make the source controller buffer to be full after more than 20 hours
4. Unknown application software installed on the CyberStation PC
5. B-Link fault will also cause this problem

Resolution

1. Exit Continuum CyberStation, then ensure only a single network card is enabled
2. Fix the problem caused by database mismatching:
   1. Create a new database and bring the master controller online,
   2. Do learn from the commport and bring the field controllers online
   3. Click the "Reset" button on the Runtime tag after opening the controller editor.
   4. Do database initialization and connect the original database to see if the version number is correct or not. If not, skip to item 4. If yes, do SendToController and then BackUpToFlash
3. Update the controllers to the latest version.
4. Rebuild the CyberStation PC. Only have the Windows operating system and Continuum CyberStation installed.
5. Skip over B-Link and connect Field bus to BCX1 comm2 directly to verify B-LINK has some fault, and then replace it with new one, if required