Error when attempting LonWorks communications in WorkPlace Tech: "Failed to get communications type, using LonWorks as default"

[Product_Support]

Issue

When attempting LonWorks communications in WorkPlace Tech, the following error message is seen.

"Failed to get communications type, using LonWorks as default"

Environment

WorkPlace Tech 5.7.x

Echelon U10 USB LON Network Interface (part number ECH-75010) – TP/FT-10 Channel

Cause

WorkPlace Tech LonWorks communications is not properly initialised.
 

Resolution

Re-initialise WorkPlace Tech LonWorks communications.

1. In WorkPlace Tech, go to 'Tools' > 'Configure Communication'.
2. Change the communications type to 'BACnet' and click 'OK'.
3. Open up 'Configure Communication' again and change the communications type back to 'LonWorks'. This should re-initialise the LonWorks communications.