Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.
Issue
User of EcoStruxure Building Operation WorkStation used the "Remember me on this computer" option and logged into an account that does not have account rights to logout.
Product Line
EcoStruxure Building Operation
Environment
WorkStation
Cause
A situation such as this could happen either due to inattention of the user or because of planned system design (Kiosk with Building Operation WorkStation logged into a read only account). However it might be necessary due to maintenance to adjust the login option.
In the absence of a kiosk situation, it is recommended to always leave the ability for a user to logout by only hiding the toolbar instead of disabling it.
Resolution
The solution can differ depending on the installation or usage scenario.
User has access to log off option
- Once logged into Building Operation WorkStation use the log off option to return to the login prompt
- Uncheck the "Remember me on this computer" option.
Enterprise Server on another computer or accessing an Automation Server
- Disconnect the Ethernet cable for the computer or disable the network port
- Building Operation WorkStation attempts to login returning user to the login prompt.
Enterprise Server on same computer
- The Enterprise Server can be stopped temporarily and the next attempt to start Building Operation WorkStation will result in a communication failure allowing you to modify the "Remember me on this computer" selection.
This could result in loss of data while the Enterprise Server is stopped. - Delete the Building Operation WorkStation configuration file (named either SBO.ClientUserProfile.bin or TAC.ClientUserProfile.bin for older versions) stored in the computer application data. Deletion of this file will result in loss of custom settings such as column widths and similar customizations.
