Issue
For an AS-P running on EBO 4.0.3.176, in Device Administrator, it is showing the State-Ready (Device crash logs available).
When trying to download the debug info, it populates the below error and does not get rid of the logs.
ERROR: Failed to run devadmin3 command cmd with arguments -u -m devadmin3 --sa -v cmd 172.20.214.78 -b *** "rm -f /var/sbo/log/crash/coredump_SM222432005_nsp_servers_2022-09-03_110836.tgz"
:rm: can't remove '/var/sbo/log/crash/coredump_SM222432005_nsp_servers_2022-09-03_110836.tgz': Permission denied
Product Line
EcoStruxure Building Operation
Environment
• Building Operation Workstation
• Building Operation Automation Server
Cause
Not running Device Administrator correctly
Resolution
When opening Device Administrator, ensure to run as administrator as below.
This will clear device logs.
