Issue
- New and updated Users do not have access at Doors.
- Performing a Force Download on the controllers does not download new updates.
- The Security Expert Download Service is started and running, however browsing to the controllers Download Server Diagnostic Window shows a blank window with no entries.
Blank Download Server Diagnostic Window
Product Line
EcoStruxure Security Expert
Environment
- Security Expert Controller
- Security Expert Download Server
Cause
The Security Expert Download Service fails to start up properly after a Windows restart under certain conditions.
Resolution
1. Set the Security Expert Download Service to Automatic (Delayed Start).
2. Restart the PC.
