Issue
Error received when attempting to login to Vista Workstation:
Could not connect to Vista Server. Login error.
Or, error received when trying to login to Vista Server:
Invalid entry. Username and/or password cannot be verified in the system.
Product Line
EcoStruxure Building Operation
Environment
Vista Workstation
Cause
The username or password is incorrect.
Resolution
- Check the username and password and try again.
- Log in with the default System account (Username= system / Password= system), or any other $Administrators username. Reset the user's password.
- Open Vista Server Setup and ensure the security level has not been changed on the Authority tab. If a Vista user account no longer works set the security level to "Low Level". If a NT account no longer works set the security level to "High Level".
- If all system level logins have been lost, contact Product Support. Send a backup of the database to be unlocked.
