Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
A large number of alarms have accumulated and need to be acknowledged at one time.
Product Line
EcoStruxure Security Expert
Environment
Security Expert Client
Cause
A large number of unacknowledged alarms have been allowed to build up until the number is too large to acknowledge them manually one at a time.
Resolution
To acknowledge the alarms all at once, please raise a Support Case with your local Customer Care Centre and Product Support can assist with a remote session to apply a 'one time' SQL Query direct to the Security Expert Database.
See Browsing slow in Security Expert Client for some methods to minimize unacknowledged alarms accumulating so rapidly in the database.
