Issue
During installation of hotfix for EBO you get an "Invalid hotfix file" error describing that the file does not have a valid Schneider signature.
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Automation Server
- Building Operation Automation Server Premium
- Building Operation Automation Server Bundled
- Device Administrator
- Offline system
- Version 3.1 and later
Cause
EBO hotfixes for SmartX Server are signed with a certificate to ensure that only valid files can be used. This certificate must be validated before you can use a new PC to install a hotfix.
If the PC has not had any internet connection while previously installing a hotfix or does not have an internet connection, the certificate cannot be validated and hotfix installation therefore fails.
Resolution
There are two solutions
Solution 1
Connect your PC to the Internet and install the hotfix on a SmartX Server. The certificate is validated, and the PC can subsequently be used to install hotfixes on other SmartX Servers, even if you are offline.
Solution 2
You can manually import certificates and CRL (Certificate Revocation List)
- Download and save the following files:
http://s1.symcb.com/pca3-g5.crl
http://sv.symcb.com/sv.crl
If the above URL's are blocked by your browser please download them here or the attached ZIP file. - Start a command prompt (cmd.exe) as administrator.
- Browse to the folder where the files from step 1 are stored.
- Run the following commands:
CertUtil -AddStore CA pca3-g5.crl
CertUtil -AddStore CA sv.crl - Export host, intermediate, and root certificates from the hotfix file.
- Install the 3 certificates with the default selection.
- Restart Device Administrator and install the hotfix.
Video for step 5 and 6:
