An acc user with more than 10 characters will cause a controller to restart as Cold instead of Warm

[Product_Support]

Issue

A cold start happens instead of a warm start when acc user has greater than 10 characters

Environment

Continuum

Windows 7

Windows Server 2003

Windows Server 2008

Cause

greater than 10 characters for acc user causes an issue where the controller will cold start instead of warm start

Resolution

Reduce the number of characters to be less than 10

A future release will correct this issue