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Access Expert User Group Permissions 'Password is incorrect' Error

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Access Expert User Group Permissions 'Password is incorrect' Error

Admiral Alan_Wood Admiral
‎2023-09-07 07:54 PM

on ‎2023-09-07 07:54 PM

 

Issue

After adding a new group with limited permissions to a User, the User cannot change their password or Login to the Instance. The Error 'Password is incorrect' is displayed

PW is incorrect Error.png

Test User pw change prompt.png
When trying to change the password the dialog box may flash, but not continue. If you click the Ok button again, it will show the 'Password is incorrect' box.

Product Line

EcoStruxure Access Expert

Environment

Access Expert Hosted V3

Cause

A User Group with restricted access to specific objects didn't have permissions to the Instance object

OriginalUserGroupPermsNoLogin2.png

Resolution

Add permissions to the User Group
If 'All Types' are a part of a UserGroup then the 'Instance' object is included.


However, if specific object permissions are selected for the User Group then the
'Instance' Read permission must be added at a minimum for the User to have access to the Instance.
If the User is required to change their password then they will also need Publish permissions.

Original
OriginalUserGroupPermsNoLogin2.png

Changed
ChangedUserGroupPermsLoginGood.png

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Labels:
  • EcoStruxure Access Expert
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  • Access Expert
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  • login
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  • Password is incorrect
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