Issue
Doors are going offline and online. Verification of the number of Reader Licenses purchased for an Instance
Product Line
EcoStruxure Access Expert
Environment
Access Expert Hosted Software V3
Cause
When adding readers to an existing site the number of subdevices and readers may exceed the number of licensed readers in the instance, so doors bounce offline/online if power is removed from existing readers. A method for verifying the number of reader licenses is needed.
Resolution
Steps for verifying the number of Reader Licenses for an Instance
- Open Access Expert and log on to the Instance
- Right Click on the Instance and select the Manage License option
- A list of licenses for each object is displayed for the current Instance
- Based on this information the partner/user can determine how many licenses are required
- Create a Purchase Order and use the needed part number for the object
Example: AXH-RMC-32V3 to add additional reader licenses
