PME Platform 2020 - Loss of historical data records and only online display of energy meters

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Hello everyone,

I have the following problem and I need guidance on the PME platform. It happens that I have my measuring equipment "PM55xx" registered... and for some time now the equipment has been losing historical data and is not being recorded in the database. The strange thing is that I can see the data online and at the time, but when I want to see what is recorded in the tables nothing appears and neither does it when I create a trend in the PME Web system. I am attaching some images for reference.

attentive to comments,
best regards.

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PME Platform 2020 - Loss of historical data records and only online display of energy meters

PME Platform 2020 - Loss of historical data records and only online display of energy meters

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