Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Activate Licenses

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure IT Help Center
  • EcoStruxure IT Help Center Categories
  • Software Management
  • Manage Licenses
  • Activate Licenses
Options
  • My Knowledge Base Contributions
  • Subscribe
  • Bookmark
  • Invite a Friend
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • EcoStruxure IT Forum

  • APC UPS Data Center & Enterprise Solutions Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

EcoStruxure IT Support

Submit a support request for additional assistance with EcoStruxure IT software.

Request Support

Activate Licenses

Sort by:
Date
  • Date
  • Views
  • Likes
Options
  • Subscribe
  • Bookmark
  • Invite a Friend

Activate Secure NMC Subscription

A 1-Year Secure NMC subscription is included with all NMC3 for UPS and PDU products. A Secure NMC subscription can also be purchased for Network Management Card 3 for Smart-UPS (including embedded, pre-installed or stand-alone options), 1-Phase Symmetra, Easy UPS On-Line and rPDU, 3-Phase Easy UPS 3S, 3S Pro, 3M, 3M Pro, 3L, Galaxy 3L and Galaxy PW 2nd Gen, Symmetra PX, Symmetra PX 250/500, Easy UPS 3-Phase Modular, Easy UPS 3M Advanced, Galaxy 3L Pro and Galaxy PX. Access to independently certified IEC 62443-4-2 SL2 NMC3 firmware is available via the Secure NMC System (SNS) Tool. Its easy-to-use interface helps to remotely manage your NMC3 firmware updates for 1-Phase UPS and rPDU and select 3-Phase UPS devices, so you can stay updated and reduce your exposure to attack.   Get Started The Secure NMC System Tool can be downloaded free from www.se.com/secure-nmc. Use the SNS Tool to activate your included subscription and upgrade to IEC certified firmware. A purchased subscription can also be activated via the SNS Tool by entering your license Activation ID.   The SNS Tool is on premise software which supports Windows, Linux, and macOS operating systems. For more information, see the Operating System Compatibility Chart and the User Guide   You can activate your Secure NMC subscription online, when the NMC is on a public-facing internet network, or offline, when the NMC is on an air-gapped private network. Online Activation   In the SNS Tool, select the device you want to license. If you want to license more than one NMC in the Device List, you can multi-select the devices in the list using Ctrl + click (Command + click for macOS). Select License Devices and click Check License. If you are not logged in, you will be prompted to log in. If you have a 1-year included subscription or a previously activated subscription, the SNS Tool will retrieve the license details. If your NMC does not have an included subscription or is not already licensed, click Continue and enter the Activation ID from your purchased Secure NMC subscription. Click Confirm and Activate. Offline Activation   To activate a Secure NMC subscription in an offline scenario, two instances of the Secure NMC System Tool need to be installed, on a PC connected to your air-gapped network, and on a PC with an outgoing internet connection. Install the Secure NMC System (SNS) Tool on a PC on your air-gapped network. Launch the SNS Tool and add your NMCs into the Tool, as described in the SNS Tool User Guide. Once all the NMCs have been added, click the Options button on the upper right-hand corner and click Export Application Data. Select all Devices, select Export File Type: CSV File or SNST Bundle, and click Export. CSV option exports the minimal amount of device data required for licensing and downloading firmware. SNST Bundle option exports all device details, licenses and firmware. Select the export file type appropriate for your air-gapped environment policies. The exported application data will contain sensitive information like the NMC username and password, and the export file must be password-protected and stored securely. Enter a strong password for this file and click Confirm. Select where to securely store this file and click Save. Install the Secure NMC System (SNS) Tool on a PC with an outgoing internet connection and move the downloaded export file to this PC. Launch the SNS Tool as normal and click the Options button on the upper right-hand corner and click Import Application Data. Select the CSV or SNST Bundle file that was exported from the air-gapped setup in step 4, and click Import. Select all Devices and click Import. License Devices Select all devices from the Device List and click License Devices. Click Check License. If you have a 1-year included subscription or a previously activated subscription, the SNS Tool will retrieve the license details. If your NMC does not have an included subscription or is not already licensed, click Continue and enter the Activation ID from your purchased Secure NMC subscription. Click Confirm and Activate. Update Firmware To update the firmware for your NMCs, go to Update Firmware > Download Only to download the latest firmware files available for your devices. The downloaded firmware will be available in: Windows: C:\Users<User>\AppData\Local\Schneider Electric\SecureNMCSystemTool Linux: /home/<user>/.local/share/Schneider Electric/SecureNMCSystemTool MacOS: /Users/<user>/Library/Application Support/Schneider Electric Update Air-gapped Network Devices On the PC with an outgoing internet connection where your devices have been licensed and firmware updated (steps 7–16), select all Devices, Licenses and Firmware, select Export File Type: SNST Bundle, and click Export. Transfer the SNST Bundle file to your air-gapped SNS Tool environment according to your local policies and guidelines. In the air-gapped environment, launch the SNS Tool as normal and click the Options button on the upper right-hand corner and click Import Application Data. Select the SNST Bundle file that was exported from the internet-connected setup in step 18 and click Import. Select all devices and click Import. NMC device information, firmware and licenses are successfully updated.
View full article
LFleming Explorer
‎2025-04-02 08:02 AM

6645 Views

Create Data Center Expert License

  Prerequisites   Redeem a Digital Voucher for Data Center Expert     On this page   Generate a new Data Center Expert license Add your Data Center Expert device to mySchneider Software Management Add License to your Data Center Expert device Activate License in Data Center Expert   Generate a new Data Center Expert license       Once you have redeemed a digital voucher for Data Center Expert credits, you can generate a new Data Center Expert license.   In the Digital Vouchers tab of mySchneider Software Management, click Generate New License.   Enter the Quantity. This should be the total number of nodes (devices and surveillance cameras) you want to manage across all of your Data Center Expert appliances, to simplify the renewal process and keep license dates consistent.   Enter the email address to which you want to send the license details. The recipient will get renewal reminders for the license, and have access to it in mySchneider Software Management.   Enter the role of the person to receive the license details.   Click Get New License.   This generates the activation ID for your license. Links to download Data Center Expert software and view the user documentation are provided.   Add your Data Center Expert device to mySchneider Software Management       Add your Data Center Expert device to mySchneider Software Management:   On the Devices tab, click Add New Device.   Select Product Name: EcoStruxure IT Data Center Expert   Provide a descriptive name for your Data Center Expert device.   Select Device Type: Standalone Device.   Enter your Device ID. To locate your Device ID, open the Data Center Expert 9.0+ desktop client. Go to System > Server Administration Settings > License. Copy the Server ID and paste it into in the Device ID field in MySchneider Software Management.   Click Add New Device.   Your Data Center Expert server will now be shown in the Devices list.   Add the license to your Data Center Expert device       Each Data Center Expert device can have only one associated license. In the Devices tab of mySchneider Software Management:   Select the Data Center Expert Device that you want to update, and click Add License.   Find the available license and update the Quantity to add - this should be the total number of nodes (devices and surveillance cameras) you want to manage across all of your Data Center Expert appliances.   Click Add License to complete the association.   The licensed device is displayed in the devices list. Click on the Action menu to select Download Offline License File, and save it to the computer on which your Data Center Expert software is installed.   Activate your Data Center Expert license       To activate your Data Center Expert license:   Open the desktop client of Data Center Expert.   Go to System > Server Administration Settings > License   Click Update License and select the license file you downloaded earlier.   Click OK to successfully update the Data Center Expert License.   
View full article
LFleming Explorer
‎2025-09-22 03:19 AM

Last Updated: JLehr Champion ‎2026-04-30 08:36 AM

5290 Views

Activate PowerChute Network Shutdown License

A Powerchute Network Shutdown license is required for each node: A node is defined as a hypervisor host that is part of a Virtualization/HCI Cluster and provides computer resources, i.e., runs Virtual Machines (VMs). For Hyper-V, a license is required for each stand-alone Hyper-V Host. Functionality that requires a PowerChute license includes: Virtual Machine (VM) Migration / VM Shutdown / VM Startup VM Prioritization HCI Integration for Cluster Shutdown Host maintenance mode Only one license Activation ID can be used per PowerChute agent. The quantity of Activation IDs generated should cover all hosts protected by the PowerChute agent. License activation can be performed during PowerChute Setup, or via the PowerChute user interface: License > Update License. You can activate your PowerChute license using the online or offline method.   Online Activation If the machine running PowerChute has an internet connection, you can activate your license online.  Select the Activate Online radio button. Enter the license's Activation ID. This is in the format ACT-XXXX-XXXX-XXXX-XXXX. Enter your Proxy IP Address and Port Number, Proxy Username and Proxy Password if required. Enter the Quantity of nodes in your cluster protected by the PowerChute instance. One license is required for each node protected by PowerChute. Click the Activate button. PowerChute will contact the Schneider Electric Cloud Licensing Server to validate the provided Activation ID. If the license is successfully validated, PowerChute will display the license details. Offline Activation If the machine running PowerChute does not have an internet connection, you can activate your license offline: Select the option to Activate Offline Enter the license Activation ID. This is in the format ACT-XXXX-XXXX-XXXXXXXX. Enter the Quantity of licenses you want to activate - quantity equals number of virtualization nodes protected by PowerChute. Select Generate Request to generate and download a request file called “request_[GUID].bin” in your downloads folder. Log in to mySchneider Software Management: Navigate to Devices Management > Offline Activation and upload the request_[GUID].bin file generated in step 4. Download the generated license (capabilityResponse.bin file). Select the Activate Offline radio button. Return to PowerChute and click Upload Response. Select the downloaded “capabilityResponse.bin” file using the file selector. If the license is successfully validated, PowerChute will display the license details. Note:If the capabilityResponse.bin file is modified or the download was corrupt, the file will be invalid, and the license cannot be activated. If an error message is displayed in the UI related to the capability response, follow the above steps again to generate and download a new capabilityResponse.bin file.
View full article
LFleming Explorer
‎2025-04-02 08:02 AM

3526 Views
Didn't find what you are looking for? Ask our Experts
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore