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random restarts due to ups

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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mariobob_apc
Cadet
0 Likes
3
465

random restarts due to ups

This was originally posted on APC forums on 3/5/2017


hey guys i have apc ups model bx600ci-in , i bought it 2 years ago and it has started giving problem like it gives only 1-2 sec of battrey backup at power shortages but the main problem is whenever i am using the pc it causes it to restart at random occassions . its warraty expired 2 months ago so i cant get it replaced or checked. any suggestions on what might be causing the problem? and ways to fix it?

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Accepted Solutions
voidstar_apc
Janeway
Janeway
0 Likes
0
467

Re: random restarts due to ups

This was originally posted on APC forums on 3/6/2017


First, I recommend contacting APC tech support for their advice and to check if the UPS is under warranty.

Battery vs UPS is a little tough because your UPS is only two years old and should only need a battery replacement. But if it's rebooting your PC for a different reason, you wouldn't want to replace the battery. Ideally you would test using another battery but not everyone has extras lying around. So that's another reason to contact tech support -- they have more experience for that decision.

See Answer In Context

3 Replies 3
voidstar_apc
Janeway
Janeway
0 Likes
0
467

Re: random restarts due to ups

This was originally posted on APC forums on 3/5/2017


It sounds like a bad battery. Your UPS has automatic voltage regulation which boosts and trims the voltage. When transitioning between boost, trim and online, the UPS briefly goes to battery. If the battery cannot support the load, you may experience a reboot.

mariobob_apc
Cadet
0 Likes
0
467

Re: random restarts due to ups

This was originally posted on APC forums on 3/6/2017


so should i buy a new battery or invest in some new ups? which one will be more beneficial in long term?

voidstar_apc
Janeway
Janeway
0 Likes
0
468

Re: random restarts due to ups

This was originally posted on APC forums on 3/6/2017


First, I recommend contacting APC tech support for their advice and to check if the UPS is under warranty.

Battery vs UPS is a little tough because your UPS is only two years old and should only need a battery replacement. But if it's rebooting your PC for a different reason, you wouldn't want to replace the battery. Ideally you would test using another battery but not everyone has extras lying around. So that's another reason to contact tech support -- they have more experience for that decision.