"500 previousPageStart" error when attempting to view my forum questions

[johnruffing_apc]

This was originally posted on APC forums on 6/11/2008

---

Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John

[johnruffing_apc]

This was originally posted on APC forums on 6/11/2008

---

Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John

[TheNotoriousKMP_apc]

This was originally posted on APC forums on 6/14/2008

---

John,

Can you post a screenshot, as well as specifics on the OS and browser that you're using?

I won't be able to speak to the other admin until Monday.

[johnruffing_apc]

This was originally posted on APC forums on 6/16/2008

---

Here you go:

Again, this error takes place on the following page: http://www.apc-forums.com/index.jspa?categoryID=1

when I click on the "your questions" link ( http://www.apc-forums.com/questions.jspa )

Thanks,

John

[johnruffing_apc]

This was originally posted on APC forums on 6/16/2008

---

Also, clicking on the "logout" URL (http://www.apc-forums.com/logout.jspa) results in the following error:

500 Servlet Exception
java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

[TheNotoriousKMP_apc]

This was originally posted on APC forums on 6/16/2008

---

John,

We've put in a support ticket with Jive, the owners of the board. I'll post back any findings. In the meantime, can you possibly try another machine on the same network, or even install something like Firefox on your machine and see if we can eliminate everything but IE as being the problem?

[johnruffing_apc]

This was originally posted on APC forums on 6/16/2008

---

Viewing the following link in FireFox results in the exact same error

Referenced content removed

- John

[johnruffing_apc · Accepted solution]

This was originally posted on APC forums on 6/16/2008

---

With FireFox, and clicking the Logout link ( http://www.apc-forums.com/logout.jspa ) results with:

500 Servlet Exception

java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

Resin-3.0.14 (built Tue, 05 Jul 2005 11:03:36 PDT)