"500 previousPageStart" error when attempting to view my forum questions

[Anonymous user]

Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John

[Anonymous user]

Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John

[TheNotoriousKMP_apc]

John,

Can you post a screenshot, as well as specifics on the OS and browser that you're using?

I won't be able to speak to the other admin until Monday.

[Anonymous user]

Here you go:

Again, this error takes place on the following page: http://www.apc-forums.com/index.jspa?categoryID=1

when I click on the "your questions" link ( http://www.apc-forums.com/questions.jspa )

Thanks,

John

[Anonymous user]

Also, clicking on the "logout" URL (http://www.apc-forums.com/logout.jspa) results in the following error:

500 Servlet Exception
java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

[TheNotoriousKMP_apc]

John,

We've put in a support ticket with Jive, the owners of the board. I'll post back any findings. In the meantime, can you possibly try another machine on the same network, or even install something like Firefox on your machine and see if we can eliminate everything but IE as being the problem?

[Anonymous user]

Viewing the following link in FireFox results in the exact same error

Referenced content removed

- John

[Anonymous user · Accepted solution]

With FireFox, and clicking the Logout link ( http://www.apc-forums.com/logout.jspa ) results with:

500 Servlet Exception

java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

Resin-3.0.14 (built Tue, 05 Jul 2005 11:03:36 PDT)