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"500 previousPageStart" error when attempting to view my forum questions

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
johnruffing_apc
Ensign
Ensign
0 Likes
7
444

"500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/11/2008


Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John


Accepted Solutions
johnruffing_apc
Ensign
Ensign
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


With FireFox, and clicking the Logout link ( http://www.apc-forums.com/logout.jspa ) results with:

500 Servlet Exception

java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

Resin-3.0.14 (built Tue, 05 Jul 2005 11:03:36 PDT)

See Answer In Context

7 Replies 7
johnruffing_apc
Ensign
Ensign
0 Likes
0
445

"500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/11/2008


Whenever I log into the system to review my questions (from the link on the main opening forum page), I get the following error:

500 previousPageStart is undefined.

Webmaster, what's up?

- John

TheNotoriousKMP_apc
Sisko
Sisko
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/14/2008


John,

Can you post a screenshot, as well as specifics on the OS and browser that you're using?

I won't be able to speak to the other admin until Monday.

johnruffing_apc
Ensign
Ensign
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


Here you go:

Again, this error takes place on the following page: http://www.apc-forums.com/index.jspa?categoryID=1

when I click on the "your questions" link ( http://www.apc-forums.com/questions.jspa )

Thanks,

John

Attachments
johnruffing_apc
Ensign
Ensign
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


Also, clicking on the "logout" URL (http://www.apc-forums.com/logout.jspa) results in the following error:

500 Servlet Exception
java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

TheNotoriousKMP_apc
Sisko
Sisko
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


John,

We've put in a support ticket with Jive, the owners of the board. I'll post back any findings. In the meantime, can you possibly try another machine on the same network, or even install something like Firefox on your machine and see if we can eliminate everything but IE as being the problem?

johnruffing_apc
Ensign
Ensign
0 Likes
0
445

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


Viewing the following link in FireFox results in the exact same error

Referenced content removed

- John

johnruffing_apc
Ensign
Ensign
0 Likes
0
446

Re: "500 previousPageStart" error when attempting to view my forum questions

This was originally posted on APC forums on 6/16/2008


With FireFox, and clicking the Logout link ( http://www.apc-forums.com/logout.jspa ) results with:

500 Servlet Exception

java.lang.NullPointerException
at com.jivesoftware.util.CookieUtils.deleteCookie(CookieUtils.java:80)
at com.jivesoftware.base.AuthFactory.createAuthToken(AuthFactory.java:279)
at com.jivesoftware.base.AuthFactory.getAuthToken(AuthFactory.java:138)
at com.jivesoftware.forum.theme.ForumThemeManager.getUser(ForumThemeManager.java:266)
at com.jivesoftware.forum.theme.ForumThemeManager.determineTheme(ForumThemeManager.java:161)
at com.jivesoftware.base.theme.ThemeDecoratorMapper.getDecorator(ThemeDecoratorMapper.java:70)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.ParameterDecoratorMapper.getDecorator(ParameterDecoratorMapper.java:64)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.RobotDecoratorMapper.getDecorator(RobotDecoratorMapper.java:109)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PrintableDecoratorMapper.getDecorator(PrintableDecoratorMapper.java:52)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.AgentDecoratorMapper.getDecorator(AgentDecoratorMapper.java:77)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.FrameSetDecoratorMapper.getDecorator(FrameSetDecoratorMapper.java:48)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.PageDecoratorMapper.getDecorator(PageDecoratorMapper.java:65)
at com.opensymphony.module.sitemesh.mapper.AbstractDecoratorMapper.getDecorator(AbstractDecoratorMapper.java:45)
at com.opensymphony.module.sitemesh.mapper.InlineDecoratorMapper.getDecorator(InlineDecoratorMapper.java:41)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:57)
at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:38)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.MaintenanceFilter.doFilter(MaintenanceFilter.java:83)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:55)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:81)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

Resin-3.0.14 (built Tue, 05 Jul 2005 11:03:36 PDT)