noxious odour BX1500LCD XS Series

[Anonymous user]

Health concerns.
Acrid smell, stinging eyes, felt ill.
Various reviews indicated "burn in" may resolve this.
Not so.
Disconnected and got it out of the house.
APC will replace but will it happen again?
Is this problem common to the BX1500LCD?

MSDS:
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=564

the MSDS sheets are not UPS model specific but rather battery specific

Anyone know of any
Workplace Hazardous Materials Information System (WHMIS)
documentation?
http://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/index-eng.php

Thanks

[BillP]

hello,

I totally understand your concern so let me try to answer your questions below.

* APC cannot provide medical advice to you on what to do. but yes, we certainly dont want you to keep a unit like that but you mentioned you are already getting it replaced. this is not common on this model. we have seen units that have required a little "burn in" as you mentioned for the smell to dissipate but it should not last more than a couple hours at most. there may be something else wrong and as mentioned, APC would not want you to continue using the unit in its current condition.

* the MSDS sheets are not model specific because APC can use any of those battery brand names for any unit at any time based on factors such as cost and availability, etc. you can open the battery compartment door and see which brand of battery is used in your unit though. it should say it on the side.

* i am not aware of any WHMIS documentation on this particular UPS but I can look more into it when business resumes on Monday. Do you have the Canadian model, BX1500LCD-CN? This would be on a little white sticker on the back or bottom of the UPS. also, while you check, can you provide the first six characters of your serial number so we can see when it was manufactured?

please let us know if you have any other questions or comments

[Anonymous user]

Thankyou for your response.
Allow me to clarify.
I'm not looking for medical advice.
I joined this forum to share thoughts and experiences.
To identify problems and perhaps offer solutions.
Could have more easily returned it to point of purchase.
As of this writting I have a APC contact name and incident number.
Hopefully, we can put a positive spin on this.
Although, I'm still waiting.

BTW, unable to determine if this is a Canadian model.

---------------------------------------------------------------
Product Level 1: Back-UPS XS
Product Level 2: BX1500
Status: Waiting
Model Number: BX1500LCD
Serial: JB080860
Management Software: PowerChute Personal Edition
Version: 2.0
Operating System: WINXP

[Erasmus_apc]

This is not a common occurrence with our BX/LCD units at all. I'm sorry to have heard of your unfortunate experience with the unit. Typically failures such as this are caused by a bad battery, hot environment, poor ventilation, or possibly trying to use the unit after it has been stored for a very long time (around a year or more). It sounds like you're getting the replacement taken care of, which is great.

If you want us to confirm your unit/model type, you can give us your model # off the back/bottom of the UPS.

[Anonymous user]

Mithun
Customer Service Representative

Question Reference #081101-000617
---------------------------------------------------------------
Product Level 1: Back-UPS XS
Product Level 2: BX1500
Category Level 1: Technical Assistance
Date Created: 11/01/2008 11:28 AM
Last Updated: 11/24/2008 07:59 PM
Status: Waiting
Model Number: BX1500LCD
Serial: JB08086017798
Management Software: PowerChute Personal Edition
Version: 2.0
Operating System: WINXP

Message was edited by: GB

Message was edited by: GB

[TheNotoriousKMP_apc]

What's the serial number on this UPS?

Does the smell get stronger as you approach the rear fan on the UPS?

I've seen this on some other UPS's, and ultimately with normal use, the curing agent on one of the MOV's will heat up, cause that smell temporarily (and yes, it may give you a headache/make you sick) and then will go away.

If you do not wish to tolerate it, simply have it replaced.

[Anonymous user]

Battery Backup XS Seies
1500VA
865 Watts

SUPPLIER PART NO. (1P)
BX1500LCD
PRODUCT SERIAL NO. (S)
JB0806017798
SUPPLIER PART DESC
BACK-UPS XS 1500VA
MADE IN INDIA

Unplugged out of the house in our garage.

Message was edited by: GB

[TheNotoriousKMP_apc]

I saw you had an incident #

Maybe Winna, Erasmus, Cap1 or CMFR can take that and get it replaced for you ASAP.

[Anonymous user]

Yes, maybe.



Perhaps soon via:

Mithun
Customer Service Representative

Question Reference #081101-000617

5 to six days I'm told

[Erasmus_apc · Accepted solution]

I've reviewed the incident and it looks like the RMA has already been handled and processed for shipping. Reply here if you have any issues with the replacement.