new Back-UPS Pro 900 does not charge

[Anonymous user]

Hey,

we just bought a new Back-UPS Pro 900 a few weeks ago. Two days before I plugged it into power the first time. Since now... its still at 0%. Have I done something wrong or forgot to push a button?

Thx,

Tobias

[BillP]

Hello Tobias,

I am sorry that you are having issues with your new APC product. In order to help you, I just wanted to get a little more information. 

What is the exact model number of the BackUPS?

What is the serial number?

What country are you located in?

[Anonymous user · Accepted solution]

Hey,

everything is allright... being able to read has its advantages 😉

Huge yellow Sticker on the side: Turn around Battery!

Sorry for Disturbing 😉

Tobias