bn1500m2 wont pass self test

[Anonymous user]

Hi

I purchased the Back-UPS Pro 1500VA Battery Back-Up System Model : BN1500M2 less then a year ago in April as a matter of fact from Best Buy and it just attempted to perform it's weekly self test and for some reason failed it and started screeching I reseeded the battery tried rebooting  turned the unit off  and back on it continued screeching I then turned it off and back on again and then it came on normally

I went to try and do another self test .. it failed and started screeching I rebooted still screeching  rebooted again it booted fine

At this point I'm afraid to try a self test

Since this unit is less then a year old Anyone have any ideas or suggestions

[BillP]

Hi Chad,

Can you please try to braindead the UPS. To do this please follow the steps below:

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the ""On"" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

Can you also provide the serial number of the UPS?

Regards,

Tom

[Anonymous user]

Will try.

Thanks

The serial number you asked for 3B1743X09436 

Should I try running a self test after those steps?

[Anonymous user]

I just tried your suggestion then I ran a self test and... it passed I don't know why it passed  Seriously I'm curious  why did that work?

[Anonymous user]

Well disregard the last post it just failed the self test

[Anonymous user]

Ok Well apparently since it passed the self test after your suggestion Thomas then failed again 20 mins later that would make the problem intermittent I had to go to Best Buy on Thanksgiving and get a new one.. I must have a death wish going there today..

I will be contacting APC Customer service about a replacement since the unit has a 3yr warranty and it only lasted 7 months

Hope they are open on Black Friday

[BillP]

Hi Chad,

Very sorry this disrupted your Thanksgiving. Yes our customer service is open today. They can be contacted at 800-555-2725.

Regards,

Tom

[Anonymous user]

I have received new batteries for my previous unit  

Is there a proper way to store these batteries till  I get them installed or is it okay to put them in the closet?

[Anonymous user · Accepted solution]

You certainly can store the batteries in a closet so long as it does not become excessively hot or cold in there.

If the batteries are to be stored for more than six months, they should be charged every six months or so.