back ups 1400 auto turn off

[BillP]

I have a new back ups 1400 , I use it for my labtop and Internet router , I connected the ups with usb cable to my labtop to turn off the alarm every 30 sec , but every 8 min ups turn off and power shute program make my computer to turn off , this period can not be increse from power shute program , and if i did not connect the ups with the usb cable, this problem is solved but the alarm sound is annoying . i need to turn off alarm as the same time the ups dont turn off every 8 min and i have to turn it on again 

[BillP · Accepted solution]

Hi Youssef,

UPS can able to shutdown the computer only if the UPS is operating on battery mode. Based on the information which you have provided looks like the UPS is switching to on battery (voltage fluctuation or power outage) and after 8 mins it is turning off the computer because of the shutdown configured on the PCPE software. If you just looking to disable the alarm then you can choose the option in the PCPE software to disable the audible alarm and then you can disconnect the cable from UPS. Also, I would try setting the voltage sensitivity to low from the software before unplugging the cable. Let me know if this helps you?

Regards,

Vinay