back up

[Anonymous user]

i have a new apc back up es series it has the icon on my task bar but since last night it has a yellow triangle over it and I cannot seem to get it off I went into the power chute edition and it says 2 blackouts lasted 54 sec unit switched 11 Nothing in my home has gone off etc What do I do ? It also says battery backup working normally shut the computer down last night and when i started it this am i stillhave the yellow mark When i first installed the the battery back up I had the same problem with the yellow mark and a tech had to help me out for over 30 minutes any suggestions ???

thanks jean

[TheNotoriousKMP_apc]

What is the sensitivity set at? In a residential area, you should have it set to either medium or low. It's possible that some type of abnormal power event, or harmonic distortion was present on the line at the time, and due to the UPS's high sensitivity setting, forced the UPS on battery for the duration of its life, forcing a shutdown on the PC.

[Anonymous user]

the sensitivity is set at high, the tech at apc told me to put it on high I live in the county I changed the sensitivity to med and then restarted my computer but i still have the yellow mark on the icon and when i take the computer out of hibernation it doesnt tell me it is going back on the apc i dont know what to do

[TheNotoriousKMP_apc]

Jean,

Has the problem with the UPS going to battery dissipated since turning the sensitivity to Medium?

As for the yellow indicator, that is a common problem with customers who have Power Saver settings on their PC's. When the PC goes to hibernate/standby/sleep, it disables the USB ports as the hard drives power down. The problem with that is that is also disables the USB connection to the UPS, so when you turn your system back on/bring it back up, there is going to be a communication notification that occurred for the duration of the downtime. I would recommend making sure that the system stays on and never goes to sleep, because if that occurrs, and there is an actual power event that forces the UPS on battery, and needs to shut the computer down, it will not wake the system up to power everything down gracefully.

[Anonymous user · Accepted solution]

To do what he said, go to Power Options in control panel and make sure turn off HDD/standby is set to never:
http://img110.imageshack.us/img110/4827/powerconfiglj7.png

Also, click on "hibernate" tab, then uncheck the "enable hibernation" box.