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XS 1500 battery bar empty/will not charge/fan comes on

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
delman78_apc
Cadet
0 Likes
1
174

XS 1500 battery bar empty/will not charge/fan comes on

This was originally posted on APC forums on 9/11/2011


Hi,
My XS 1500 is about three years old. Just in the last few days the fan has frequently been coming on for several seconds. Currently my battery indicator shows it's empty, is flashing, and will not charge. The unit is beeping as well. I checked the load capacity and there is only one bar (12%). I can't use the PowerChute software due to having an Intel based Mac. Does anyone know what is going on? Any help will be great. I have tried looking things up on the net and haven't found anything yet.

Thank you.


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
174

Re: XS 1500 battery bar empty/will not charge/fan comes on

This reply was originally posted by Jonathan on APC forums on 9/12/2011


Hi Daniel,

A flashing battery indicator means that the UPS has a disconnected battery problem. This can sometimes be caused by a bad battery or a faulty unit. If you do have another UPS that has the same battery you can swap them first. I would also suggest to call our APC Phone Support to verify the warranty of your unit, if you are still covered we might be able to send you a battery or a UPS. This would depend on the recommendation of the Tech after further troubleshooting has been done.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
175

Re: XS 1500 battery bar empty/will not charge/fan comes on

This reply was originally posted by Jonathan on APC forums on 9/12/2011


Hi Daniel,

A flashing battery indicator means that the UPS has a disconnected battery problem. This can sometimes be caused by a bad battery or a faulty unit. If you do have another UPS that has the same battery you can swap them first. I would also suggest to call our APC Phone Support to verify the warranty of your unit, if you are still covered we might be able to send you a battery or a UPS. This would depend on the recommendation of the Tech after further troubleshooting has been done.