Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82396members
349901posts

Verfication

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
BillP
Administrator Administrator
Administrator
0 Likes
3
91

Verfication

This question was originally posted by Gulraiz on APC forums on 11/7/2012


We have purchased 12 units of APC Symmetra LX Battery Module. how can i verify that these units are genuine and originally manufacture by APC and what is the status of their warranty.

i do not have invoice i bought these unit from local market along with 12 unit of SYPM4KI. These units are verified from APC web site this link: http://www.apc.com/site/support/PK/en/product/SYPM4KI

but when i try verify SYBT5 from this link: http://www.apc.com/site/support/PK/en/product/SYBT5/

It shows the following message
--------------------------------------------

UPS Factory Warranty Status
Step 1: Select your model > Step 2: Results
Results

The model number you have entered is not a valid UPS number. Please check and reenter the model number or contact APC for assistance.

-----------------------------------------------

please help me in this regard that how i can establish the fact that these above units are genuine and originally manufacture by APC


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
91

Re: Verfication

This reply was originally posted by Chris on APC forums on 11/8/2012


These were all made in mid 2010. There is no way to know for sure that they are original or not. I can only tell you when they were made. Many have tried to replace internal batts in our SYBT5's but if they were, we wouldn't know as the serial # wouldn't change

Message was edited by: Chrisri30

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
91

Re: Verfication

This reply was originally posted by Chris on APC forums on 11/7/2012


The key to this is the serial #. Can you paste the serial #s? If they all start with the same 6 digits, you don't have to post all of them.

BillP
Administrator Administrator
Administrator
0 Likes
0
91

Re: Verfication

This reply was originally posted by Gulraiz on APC forums on 11/8/2012


Two serial number from total 12

QD1037370745
QD1037370613

First 6 digit of all modules serial number are same.

Message was edited by: techzoo

BillP
Administrator Administrator
Administrator
0 Likes
0
92

Re: Verfication

This reply was originally posted by Chris on APC forums on 11/8/2012


These were all made in mid 2010. There is no way to know for sure that they are original or not. I can only tell you when they were made. Many have tried to replace internal batts in our SYBT5's but if they were, we wouldn't know as the serial # wouldn't change

Message was edited by: Chrisri30