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USB Problem?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Bags_apc
Cadet
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3
112

USB Problem?

This was originally posted on APC forums on 7/24/2011


Hey, I just purchased http://www.newegg.com/Product/Product.aspx?Item=N82E16842101311&Tpk=APC%20BE750G%20750 the other day. Ever since I've hooked it up and installed the software, my mouse / keyboard have periodically been dying for anywhere from five to twenty seconds.

I have a logictech G15 keyboard and my logitech G9 plugs into it. The logitech G15 keyboard is USB, obviously. I've had no issue with either until the day I installed this new UPS.

I'm going to start trouble shooting this, and I was wondering if I can unplug the USB from the UPS without any major consequences (I don't need to know how much charge it has and current wattage every second of the day) to see if this is the cause.

Thanks for any help.

Message was edited by: Bags


Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
112

Re: USB Problem?

This reply was originally posted by Chris on APC forums on 7/25/2011


Hi Angela - I'm looking at buying one of these for my home - can you (or someone) give me 5 min on the phone at your convenience - I'm in building 2 in Billerica x17292
Thanks - Chris

See Answer In Context

3 Replies 3
Bags_apc
Cadet
0 Likes
0
112

Re: USB Problem?

This was originally posted on APC forums on 7/25/2011


Well, my old UPS also had a USB port to communicate with my computer. No, they're not wireless. No other error messages besides the occasional "can't communicate with the power supply". Going to unplug the UPS USB and see if that fixes it.

BillP
Administrator Administrator
Administrator
0 Likes
0
112

Re: USB Problem?

This reply was originally posted by Angela on APC forums on 7/25/2011


yes, you can unplug the USB from the UPS but the software will just tell you that you lost communications with the UPStoo much with this added USB device? that is the first thing that came to my mind based on your symptoms but you didnt mention any other error messages or anything. does the mouse/keyboard power off when this happens? are they wireless and you just have a wireless receiver plugged in? just a few thoughts.

BillP
Administrator Administrator
Administrator
0 Likes
0
113

Re: USB Problem?

This reply was originally posted by Chris on APC forums on 7/25/2011


Hi Angela - I'm looking at buying one of these for my home - can you (or someone) give me 5 min on the phone at your convenience - I'm in building 2 in Billerica x17292
Thanks - Chris