Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
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I am sorry to hear about the issue that you are having with the UPS. May I please know the model number of the UPS?
To start with, I would do a logic reset on the UPS and then follow the sensitivity adjustment. I have provided the FAQ article below on how to do the logic reset.