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UPS dead on battery side?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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gene_apc
Crewman
Crewman
0 Likes
5
205

UPS dead on battery side?

This was originally posted on APC forums on 6/16/2013



I have a APC 500ES That I replaced the dead battery with a new one and now I don't have the battery side of ups; no sound from the ups as an error code???  Any help would be appreciated!  The unit is several years old; and this is the first battery I every replace in it, shouldn't it last longer that one battery?  Thanks Gene.


Accepted Solutions
gene_apc
Crewman
Crewman
0 Likes
0
205

Re: UPS dead on battery side?

This was originally posted on APC forums on 6/18/2013


Hi Angela:

The ups works on surge protection side only! Want work at all on battery backup side!  But if you unplug the ups it starts beeping like it supposed to but, still nothing; with something plugged up or not!!!

Thanks for any help; Gene

See Answer In Context

5 Replies 5
BillP
Administrator Administrator
Administrator
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0
205

Re: UPS dead on battery side?

This reply was originally posted by Angela on APC forums on 6/19/2013


Hi Gene,

I asked around and I am not sure exactly what happened (loose wire, etc) but I'd have to recommend the Trade UPS which will give you credit towards a new unit. You also get a return label to return the old unit to us. To get started, check out this link (or if you normally buy through another store, they may offer this program to you as well) -> APC's Trade-UPS

I agree the unit usually should last longer but without knowing what it's being exposed to or the exact root cause of the problem, then it is hard to say if the failure we are seeing makes sense after this time.

gene_apc
Crewman
Crewman
0 Likes
0
205

UPS dead on battery side?

This was originally posted on APC forums on 6/16/2013



I have a APC 500ES That I replaced the dead battery with a new one and now I don't have the battery side of ups; no sound from the ups as an error code???  Any help would be appreciated!  The unit is several years old; and this is the first battery I every replace in it, shouldn't it last longer that one battery?  Thanks Gene.

BillP
Administrator Administrator
Administrator
0 Likes
0
205

Re: UPS dead on battery side?

This reply was originally posted by Angela on APC forums on 6/17/2013


Hi Gene,

Does it work at all (online and on battery) on the battery side? Or not at all?

gene_apc
Crewman
Crewman
0 Likes
0
206

Re: UPS dead on battery side?

This was originally posted on APC forums on 6/18/2013


Hi Angela:

The ups works on surge protection side only! Want work at all on battery backup side!  But if you unplug the ups it starts beeping like it supposed to but, still nothing; with something plugged up or not!!!

Thanks for any help; Gene

BillP
Administrator Administrator
Administrator
0 Likes
0
205

Re: UPS dead on battery side?

This reply was originally posted by Angela on APC forums on 6/18/2013


Hi Gene,

How old is the UPS? (can you give me the first six characters of the UPS serial number to answer this question)? This is generally not good but it is also confusing why these types of things happen when you simply just replaced the battery. I have a feeling unfortunately that there is not much we can do but I'd just like to understand how old the unit is first and do some more checking on what can cause this.