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UPS 500 ES doesn't power off

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
manel_apc
Crewman
Crewman
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2
93

UPS 500 ES doesn't power off

This was originally posted on APC forums on 7/14/2013


Hi

After switching off the ups (power button), voltage is still available on all the unit plugs.


Everything else is working fine (battery test, battery charging,...)

Does anyone knows the cause of this issue.

Thanks in advance


Accepted Solutions
manel_apc
Crewman
Crewman
0 Likes
0
93

Re: UPS 500 ES doesn't power off

This was originally posted on APC forums on 7/16/2013


Thank you for your time.

Best regards

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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93

Re: UPS 500 ES doesn't power off

This reply was originally posted by Angela on APC forums on 7/15/2013


Do you frequently turn it on and off? It may just be faulty now from turning it on and off so many times which we typically suggest you just leave it on all of the time. Also, I think the on/off switch just controls the Battery Back Up outlets and surge only outlets are always on if AC power is present. So, are you talking about the "battery back up + surge" outlets because that is what my answer would apply to.

manel_apc
Crewman
Crewman
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0
94

Re: UPS 500 ES doesn't power off

This was originally posted on APC forums on 7/16/2013


Thank you for your time.

Best regards