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Smart-UPS RT 20000 ,bypass mode

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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itm-laamu_at_sixsenses.com_apc
Crewman
Crewman
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3
165

Smart-UPS RT 20000 ,bypass mode

This was originally posted on APC forums on 12/29/2011


Hello ,

I am receiving following event notification very frequently with Smart-UPS RT 20000

UPS: An input voltage or frequency problem no longer prevents switching to bypass mode.

Please advice(Self-Test: Passed on December 24, 2011)

Thanks

Message was edited by: itm-laamu@sixsenses.com


Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
165

Re: Smart-UPS RT 20000 ,bypass mode

This reply was originally posted by Angela on APC forums on 1/16/2012


hmm it is still not in there for some reason..can you navigate to the web page and perhaps take a screenshot? this info is listed under the UPS tab-> Configuration->Power.

thanks!

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
164

Re: Smart-UPS RT 20000 ,bypass mode

This reply was originally posted by Angela on APC forums on 1/2/2012


please provide data.txt, event.txt, and config.ini from the network management card. this will help us determine the issue. instructions on doing that are here -> http://nam-en.apc.com/app/answers/detail/a_id/9321

essentially, this message generally means that your voltage and/or frequency is fluctuating and if the UPS has to go to bypass, it may drop the load or pass through this voltage or frequency to your equipment, depending on settings. the event you provided is technically the "clearing event" for the actual condition so the situation i mentioned happened at some point. it also can be caused by an incorrect voltage setting versus whats being able to being input to the UPS.

we can better tell by the logs if you can provide them.

BillP
Administrator Administrator
Administrator
0 Likes
0
164

Re: Smart-UPS RT 20000 ,bypass mode

This reply was originally posted by Angela on APC forums on 1/12/2012


hello,

did modify the config.ini file in any way to hide information before posting? i ask because i am trying to see some UPS configuration on transfer voltages which should be under the [SmartUPS/Matrix] section in the config.ini. but that section is blank and it looks like it has been deleted. this will tell me what the UPS is set for versus what is being populated in the data log. thanks.

BillP
Administrator Administrator
Administrator
0 Likes
0
166

Re: Smart-UPS RT 20000 ,bypass mode

This reply was originally posted by Angela on APC forums on 1/16/2012


hmm it is still not in there for some reason..can you navigate to the web page and perhaps take a screenshot? this info is listed under the UPS tab-> Configuration->Power.

thanks!